Return Form
COMPLAINT FORM
If you wish to file a complaint regarding a purchased item, you may use the form below and send it to us via traditional mail or email. If the form is not sent together with the complained item, please note that for the complaint to be processed, we may ask you to send us the complained item.
ADDRESSEE (SELLER):
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CUSTOMER DETAILS:
(Required)
Date of agreement / order number: ..............................................................................
Full name: ...........................................................................................................................
Address: ..........................................................................................................................................
(Optional, but will facilitate communication)
Email address: ...............................................................................................................................
Phone number: ..........................................................................................................................
SUBJECT OF COMPLAINT:
Item: .................................................................................................................
Price paid: ..........................................................................................................................
COMPLAINT STATEMENT (description of item / digital content non-conformity with the agreement):
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.....................................................................................................................................................
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When the non-conformities were found: ....................................................................................
COMPLAINANT'S DEMAND:
(___) replacement of the item with a new one, free from defects,
(___) repair of the item,
(___) bringing the digital content into conformity with the agreement,
(___) delivery of digital content to the complainant,
(___) other (what?)
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date of completion signature (if the form is sent in paper form or as a scan)
Information on the processing of personal data
The data controller for the personal data provided in the form is the addressee of the complaint. Data is processed for the purpose of handling the complaint process, which constitutes a legitimate interest pursued by the controller, as referred to in Article 6(1)(f) of the GDPR, and also constitutes the performance of a contract in accordance with Article 6(1)(b) of the GDPR and the fulfillment of a legal obligation in accordance with Article 6(1)(c) of the GDPR in conjunction with relevant legal provisions concerning the seller's liability for non-conformity of goods or digital content with the contract. If, as a result of the complaint, the price is reduced or the contract is withdrawn from, the complaint form will be included in the accounting documentation and will be stored with it for the period required by law. In addition, the complaint form will be stored until the expiry of the limitation period for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, data may be processed by external entities involved in the handling of this process, such as courier companies, postal operators, banks, hosting providers, CRM system providers, accounting offices. Rights related to data processing: the right to request access to data, their rectification, erasure or restriction of processing, as well as the right to object to the processing of personal data and the right to lodge a complaint with the President of the Personal Data Protection Office. For matters related to personal data protection, please contact us individually. Providing data is voluntary, but necessary for the handling of the complaint process.
Printable version available for download here: Return Form