Refund policy

Returns & Complaints

1. Returns

You have 14 days from the date you receive your order to return your item without giving any reason.

Important Hygiene Information

Swimwear is considered a hygiene-sensitive product. Please try on your swimsuit over your own underwear.

Returned items must be in their original condition and must not show any signs of wear, including:

  • Perfume or fragrance

  • Makeup stains

  • Deodorant marks

  • Dirt or other signs of use

The product must include:

  • The original paper hang tag attached

  • The hygienic protective liner in the crotch (if included with the product)

For hygiene reasons, we cannot accept returns of products that have been worn, damaged, or returned without the hygienic protective liner.

How to Return Your Order

1. Complete the Return Form

Download and complete our Return Form (PDF) or include a handwritten statement containing your contact details and order number.

2. Pack Your Return

Place the product, completed return form, and proof of purchase (receipt or invoice) in secure packaging.

3. Ship Your Parcel

Return shipping costs are the responsibility of the customer. Please also notify us by email once your parcel has been sent.

Return Address

Poliksena Wójtowiec

InPost Locker: PAB09M

or

ORLEN Paczka Locker: LD-249742-T1-04

Email: kontakt@senezia.pl

Phone: +48 534 889 674

We recommend using a tracked shipping service (parcel locker, courier, or registered mail) so you can monitor your shipment.

Refund Processing

Once we receive and inspect your return, we will issue your refund within 14 days.

Refunds will be made using the original payment method unless you provide different bank account details in your return form.

2. Complaints (Warranty Claims)

We take great pride in the quality of our products. If your swimwear has a manufacturing defect or damage that is not the result of improper use, you may submit a complaint within 2 years of purchase, in accordance with applicable consumer protection laws.

The Following Are Not Covered

Complaints do not cover:

  • Mechanical damage (e.g. snags caused by rough pool edges or rocks)

  • Discoloration caused by improper washing or excessive exposure to pool chemicals

  • Damage resulting from incorrect care or misuse

How to Submit a Complaint

1. Describe the Issue

Complete our Complaint Form (PDF) or send us an email describing the problem.

Including photos of the defect can help speed up the process.

Email: kontakt@senezia.pl

2. Send the Product

Please wash and dry the product before sending it to us.

Complaint Address

Poliksena Wójtowiec

InPost Locker: PAB09M

or

ORLEN Paczka Locker: LD-249742-T1-04

Email: kontakt@senezia.pl

Phone: +48 534 889 674

Complaint Review

We will review your complaint within 14 days of receiving the parcel.

You will be informed of our decision by email or telephone.

If your complaint is accepted, we will repair the product, replace it with a new one, or issue a full refund.

Need Help?

If you have any questions about choosing the right size for your next order or need assistance with a return or complaint, we're here to help.

Email: kontakt@senezia.pl

Phone: +48 534 889 674

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)